No cooling in a heatwave? They call whoever picks up.
It's 38°C, an aircon has died, and a house full of people want it fixed today. You're on a rooftop unit with your phone in the van. Aimee answers when you can't.
Free to set up in your browser, no card. A US$5 activation starts a 14-day phone trial. During beta, activation is the only charge; standard Solo pricing after beta is US$200 every 30 days for up to 50 bookings. Job summaries use the delivery channels available in your market. Or hear her on our Australian demo line: +61 2 5300 8040. International call charges may apply.
Live phone answering starts only after activation, private-number provisioning, and verified forwarding. Eligible calls must reach Mango while the telephony service is available. Summaries and alerts are confirmed as delivered only when the configured provider accepts them.
An HVAC answering service answers your calls when you can't — on a rooftop, mid-install, or after hours — so a service call becomes a booked job instead of a missed one. Mango Receptionist does it with an AI receptionist named Aimee.
After activation and verified forwarding, she can answer eligible calls routed from your existing number in your business name while service is available, captures the system type, the fault (no cooling or heating), who's affected, the address, and urgency, and sends you the job after the call is completed and the delivery provider accepts it. When a heatwave hits, the phone doesn't stop and demand goes to whoever answers first. Aimee can capture the eligible calls that reach Mango. Her standard Solo price after beta is US$200 every 30 days for up to 50 bookings.
Businesses that respond to a new enquiry within 5 minutes are 21 times more likely to qualify the lead than those who wait 30 minutes. The first pickup usually wins the job.
Source: MIT / InsideSales.com Lead Response Management Study (Dr. James Oldroyd).In a heatwave, the work goes to whoever answers first.
January. 38°C. The ducted system just stopped.
A family with a newborn — or an elderly parent — can't get cool air into the house and they are anxious about it. They call every aircon company in the service area until someone answers and can commit to today. You're mid-install on a roof with the phone two storeys down.
It rings out. In a heatwave the phone rings hot for a week, then goes quiet — and every missed call in that window is a same-day service job that booked with whoever picked up first. Miss the rush and you miss the season's easiest revenue.
Aimee answers every heatwave call — and flags the urgent ones.
She captures the job and prioritises the callers who can't wait, then sends you a list you can route by area.
Can answer around the clock when active
Eligible calls you forward during the heatwave — on a roof, mid-install, after hours — can be answered in your business name.
Captures the system & fault
Ducted or split, no cooling or heating, the address, and who's affected in the home.
Flags heat-health urgency
No cooling with an infant, an elderly resident, or extreme heat — Aimee marks it urgent and alerts you immediately.
Sends you jobs to route
The full summary lands after the call is completed and the delivery provider accepts it, so you can cluster today's jobs by service area and cut drive time.
Built to integrate, not lock you in: Mango Receptionist exposes an open MCP (Model Context Protocol) endpoint — the same interface AI assistants use — so answer engines and tools can query how it works directly.
What one week of a heatwave rush can cost
Illustrative maths for a peak week — the real gap is bigger when demand spikes. Aimee's standard Solo price is US$200 every 30 days for up to 50 bookings.
Questions aircon techs actually ask.
How much does an HVAC answering service cost?
Mango Receptionist's standard Solo price after beta is US$200 every 30 days for up to 50 bookings — no per-call or per-message charges. Setting Aimee up in your browser is free with no card. A one-off US$5 activation turns on phone answering and starts a 14-day phone trial. During beta, that activation is the only charge; standard Solo billing begins after beta.
Does the AI receptionist sound robotic to customers?
Aimee answers in a natural voice and handles the call like a good office manager. Call the live demo line on +61 2 5300 8040 and hear her yourself before you put her on your phones.
Can it prioritise heatwave and vulnerable callers?
Yes. Aimee captures who's affected — an infant, an elderly resident, no cooling in extreme heat — and flags those calls as urgent with an urgent alert through the configured channel so you can triage the day.
Do I have to change my phone number?
No. You keep your existing number and switch on call forwarding — full, or only when you're busy or don't answer. Nothing on your van or listing changes.
What details does Aimee capture on an aircon call?
Name and number, the system type, the fault, who's affected, the address, and preferred time — sent to you through the available delivery channels after the call is completed and the delivery provider accepts it.
Answering services for related work
Put a receptionist on your next missed call.
Set Aimee up free in your browser and hear exactly how she'll answer. Activate phone answering for US$5 when you're ready.