Complete feature inventory

Far more than a receptionist.

See what Mango can do across calls, scheduling, follow-up and daily operations—plus the human approval and safety boundaries that keep you in control.

58 detailed capabilities 12 operating areas 1 place to understand the whole product

A receptionist available around the clock.

When your Mango number and forwarding are active, Aimee can answer eligible forwarded calls in your business name, subject to carrier and service availability.

✓Natural-voice AI, 24/7What Aimee doesAimee is designed to answer eligible forwarded calls in a warm natural voice, day or night, subject to service and provider availability.So you canMore callers can reach a useful conversation instead of voicemail while you are busy or closed.
✓Keep your existing numberWhat Aimee doesYour customers keep dialling your existing business number; you forward it to the tenant-specific Mango number after activation.So you canYou do not need to republish a new customer-facing number. Provisioning and forwarding still have to be verified before going live.
✓Supports multilingual conversationsWhat Aimee doesWhere the voice model supports the language and understands the caller clearly, Aimee can continue in the caller's language.So you canCallers may be able to explain what they need without switching languages, with capture-and-escalate as the safe fallback.
✓Configured urgency alertsWhat Aimee doesAimee uses your confirmed urgency rules, captures callback and location details, and sends the configured alert after the call through an available channel.So you canTime-sensitive enquiries are clearly marked without pretending Mango is an emergency service or guaranteeing delivery time.

A receptionist that actually does your scheduling.

In confirmed-booking mode, Aimee can use your named Mango calendars to check availability and reserve a real slot. If the calendar is unclear, a hard gate fails, or the write does not succeed, she captures the request instead.

✓Books into named Mango calendarsWhat Aimee doesOnce confirmed-booking mode is configured, Aimee checks the exact appointment or capacity calendar and confirms only after the scheduler accepts the write.So you canEligible calls can become confirmed bookings while ambiguous or blocked requests stay visible for follow-up.
✓Schedule blocks and busy-calendar importsWhat Aimee doesBlock unavailable time in Mango, import external iCal busy time, and publish a Mango schedule feed back to your calendar.So you canAimee can capture and confirm the request without promising a time that clashes with the work, holiday, or appointment you already have.
✓Conflict and travel checksWhat Aimee doesThe scheduler rejects overlapping confirmed slots and can apply configured travel feasibility to mobile jobs before offering a time.So you canYour booking rules reduce avoidable clashes and unrealistic travel promises; uncertain travel fails safe for review.
✓Reschedules & cancellations handledWhat Aimee doesEligible customers can use a secure link inside your notice rules. A freed slot returns matching waitlist candidates, and you confirm any outreach.So you canRoutine changes can stay attached to the right booking without silently messaging another customer.
✓Reminds them the day beforeWhat Aimee doesAimee sends each customer a reminder ahead of the appointment through a channel available in their market.So you canFar fewer no-shows and forgotten jobs, without you chasing anyone.
✓Can hold the slot on a depositWhat Aimee doesWhere you enable deposits and the selected payment method is ready, Aimee can hold a slot pending verified payment and release it after your configured window.So you canDeposit state remains truthful; an unverified payment is never reported as cleared.

Completed conversations become usable job records.

After a completed interaction, Aimee can record the grounded details she actually captured and send the configured summary, instead of filling gaps with guesses.

✓Sends the captured job detailsWhat Aimee doesAfter a completed call, Aimee records captured name, number, job, urgency and timing, then sends the configured owner summary when delivery succeeds.So you canYou can act from a grounded record and see delivery state instead of assuming a message arrived.
✓Travel-smart schedulingWhat Aimee doesFor mobile trades, Aimee clusters new jobs near the ones you've already got, factoring in drive time from your base.So you canLess time and fuel spent criss-crossing town - more billable jobs in a day.
✓Optional missed-call SMS modeWhat Aimee doesWhere a verified SMS sender is available, Aimee can text the caller back, hold the conversation, and capture the job entirely over text.So you canEven the calls you genuinely can't take can become captured jobs instead of lost leads.
✓Photo capture for quotesWhat Aimee doesAimee can send callers a link to upload photos of the job before you quote.So you canYou quote faster and more accurately, and arrive already knowing what you're walking into.
✓Sends approved quotes & follows upWhat Aimee doesAimee prepares from verified job facts and your rates; you approve the price before issue. Eligible delivered quotes can receive state-aware finite reminders that stop on reply, acceptance, decline, opt-out, supersession, or uncertain delivery.So you canQuiet quotes receive a controlled second chance without an endless chase or a fabricated sale.

When you want it, she carries an approved quote through its real states.

From your own rates and verified job facts, Aimee can prepare a quote for your review, issue it after approval, record customer acceptance, and run only the finite follow-up you have enabled. She reports the actual outcome; she does not chase forever or claim a signature that never happened.

✓Line-item quote builderWhat Aimee doesBuild quotes from saved items, rates, quantities, tax, deposits, customer details, and owner-approved terms.So you canA caller can become a professional quote without you rebuilding the job context in another tool after hours.
✓Drafts the quote from your own ratesWhat Aimee doesLoad your rate card once — call-out fee, hourly or fixed rates, and your common line items. From the job and the photos, Aimee lays out the likely work and prices every line straight from your numbers. She never makes a price up: anything not on your card is flagged for you to set.So you canA priced draft is waiting for you instead of a blank quote to write after hours — so quotes go out the same day, while the customer is still keen.
✓You approve the number, she sends itWhat Aimee doesAimee assembles the draft; you review it, adjust any line, and hit send. She never sends a price you haven't signed off on, and never invents one.So you canYou keep full control of what you charge, but lose the evening admin of writing and formatting every quote yourself.
✓Owner-reviewed terms you can reuseWhat Aimee doesAimee can help prepare a plain-language starting draft for your review, then reuse the exact terms you approve. It is not legal advice and local professional review may still be appropriate.So you canYour issued quote can carry a consistent owner-approved document instead of improvised wording.
✓Your approved clauses on configured quotesWhat Aimee doesVariation, quote-validity, access, site-condition and cancellation clauses can be included exactly as you approved them.So you canThe agreed document records what was presented; it does not guarantee that a clause resolves every dispute.
✓Signed on the customer's phone, filed for youWhat Aimee doesThe customer reads the quote, taps to accept, and signs on their phone. The signed job — quote, terms, clauses, time, and signer details — is captured as a contract in your customer list automatically.So you canYou look professional and stay audit-ready, and the paperwork files itself instead of living in a glovebox.
✓Deposit set up and trackedWhat Aimee doesTurn on a deposit and the signed quote shows the amount and your bank details, with a payment reference. The money goes straight to your account, bank-to-bank — Aimee tracks the status and you confirm when it lands. She never claims a payment cleared on the customer's word alone.So you canYou start real jobs with money down and a signed scope, not a handshake — and you're the one who confirms the cash, every time.
✓Works beside your current workflowWhat Aimee doesUse Mango for the calls and jobs Aimee captures, then keep using the systems your team already knows for the rest.So you canYou can start with missed calls today without creating a migration project or retraining the whole business.
✓Invoices when the work is ready to billWhat Aimee doesCreate an invoice from an accepted quote or from scratch, send it to the customer, track delivery, mark payment, and remind politely when it is still outstanding.So you canThe cash step stays attached to the customer and job, so accepted work does not sit in limbo waiting for admin time.
✓Accounting integrationsWhat Aimee doesSet the connected accounting provider, sales account, tax type and organisation mapping so issued invoices and payments can queue sync jobs.So you canYou keep the accounting system your bookkeeper expects, while Mango reduces the double-entry around jobs it captured.

Aimee does the chasing you never get time for.

Aimee takes the nagging off your plate: quote follow-up, invoice reminders, eligible review requests and an optional one-time referral ask—with visible stop conditions and no pretend success.

✓Follows up on quiet quotesWhat Aimee doesAbout two days after an eligible delivered quote, Aimee can send one automatic follow-up. It stops when the customer contacts you, the quote moves on, or delivery is uncertain.So you canThe quote you meant to chase gets one extra nudge instead of turning into lost revenue because the day got away from you.
✓Chases outstanding invoicesWhat Aimee doesIssued invoices can receive a scheduled, finite series of due-date reminders. Aimee stops when payment is recorded, or when the invoice is void, suppressed, disputed or delivery is uncertain.So you canYou spend less time writing awkward payment chasers and more time doing the work that gets the next job done.
✓Asks for reviews when the work is freshWhat Aimee doesWith your policy enabled and review link confirmed, eligible completed, paid, consented customers can receive one review request and at most one no-click follow-up.So you canGood work gets a timely ask without you remembering it at the end of an already long day. Mango does not gate by sentiment or promise a rating, ranking or new job.
✓Makes word-of-mouth easierWhat Aimee doesAfter you approve the built-in referral routine, an eligible completed job can receive one personalised referral ask seven days later. It names you, your business, the service and the right public number.So you canThe customer gets a warm, recognisable request without being chased. Consent, quiet hours, opt-outs, complaints, disputes, refunds and a 180-day cooldown all remain hard stops.

She answers like she's worked for you for years.

Aimee speaks from your actual prices, policies, and services - not generic guesses.

✓Answers from your own informationWhat Aimee doesLoad in your price lists, policies, services, and FAQs, and Aimee answers callers from them accurately.So you canCustomers get correct answers instantly, and you field fewer repetitive 'how much / do you do…' calls.
✓Email her a knowledge updateWhat Aimee doesFrom a verified owner address, send a supported document or update for tenant-isolated ingestion. Processing status and rejection reasons remain visible.So you canAfter verified ingestion succeeds, Aimee can retrieve the new material; failed or outdated content is never presented as a successful update.
✓Shares only what you allowWhat Aimee doesYou decide what Aimee can say, what she can email, and what stays strictly internal.So you canShe's helpful to customers without ever leaking private notes, pricing, or documents.

She remembers your customers and spots grounded patterns over time.

Aimee recognises repeat callers and uses their confirmed history for continuity. Her weekly reflection can surface evidence-backed business patterns once enough real data exists.

✓Recognises verified returning callersWhat Aimee doesAfter tenant-scoped identity verification, Aimee can use the caller's relevant confirmed context instead of starting from zero.So you canRegulars can feel remembered without disclosing candidate private history to an unverified caller.
✓Uses confirmed prior workWhat Aimee doesAimee can refer to a verified caller's relevant past jobs and ask whether the new call concerns that work or something new.So you canCallers repeat less, while uncertain identity or conflicting history stays behind a verification question.
✓Builds useful customer contextWhat Aimee doesAfter every conversation Aimee keeps confirmed details such as the job, address, requested timing, and what happened next — not speculative personality labels.So you canFuture conversations can pick up from real history without making the customer repeat what the business already knows.
✓Grounded weekly reflectionWhat Aimee doesAimee uses computed business records to show a small number of evidence-backed patterns, and says when the data is still too thin.So you canYou can see what is changing in the business without silent behaviour drift or invented certainty. Any consequential change still comes back to you.

A CRM that fills itself in.

Successfully captured calls, messages, emails, bookings, and notes can become tenant-scoped records, with ambiguity and provider failures kept visible.

✓Captured contacts & conversations in one placeWhat Aimee doesCalls, SMS, emails and notes use tenant-scoped identity matching; ambiguous candidates are not silently merged.So you canCallbacks can start with the relevant recorded history while identity conflicts stay reviewable.
✓Job & quote pipelineWhat Aimee doesEnquiries flow through quoted, booked, in progress, and done, with follow-ups raised automatically.So you canNothing falls through the cracks, and you can see at a glance where your money is sitting.
✓Ask your customer list in plain EnglishWhat Aimee does"Who hasn't paid?" "Show me this week's new leads." Aimee answers and can update records for you.So you canYou get the insight of an office manager without learning software or building reports.
✓Document vault with e-signatureWhat Aimee doesStore quotes and contracts, send them securely, and collect a signature - all linked to the customer.So you canPaperwork gets signed and filed in one place, so you look professional and stay audit-ready.

Your crew, their hours, and the proof the work was done.

Once work is going out to other people, the admin multiplies: who is going where, how long it took, what they spent, and whether the job was finished properly. Aimee carries that layer too — and nothing is assigned, reimbursed or signed off without your approval.

✓Crew dispatch and assignmentWhat Aimee doesWork out who is closest and available, send them the work and the details, and confirm they picked it up. She can recommend the right person or assign automatically within rules you set.So you canThe morning stops being you sending the same details around by text, and nobody arrives at the wrong address.
✓Timesheets recorded against the workWhat Aimee doesCapture start and stop times against the specific work as crew begin and finish, with manual entry and correction when someone forgets.So you canNobody reconstructs the week on Friday night, and payroll comes off recorded hours instead of memory.
✓Crew reimbursements with owner approvalWhat Aimee doesCrew send a receipt from site or the vehicle. Aimee reads it, attaches it to the work and queues it for you. She also handles the receiptless case rather than losing the cost.So you canOut-of-pocket spend stops being an argument at the end of the month, and nothing is paid back without you approving it.
✓Completion evidence and sign-offWhat Aimee doesRequest before-and-after photos when work finishes, keep them attached to the record, and capture the completion report at sign-off.So you canWhen an invoice is questioned months later, the proof already exists instead of being reconstructed from memory.
✓Labour costing from your own ratesWhat Aimee doesPut your labour rates behind the recorded hours and show what each piece of work actually cost, including crew time and reimbursed spend.So you canUnprofitable work shows up as a pattern you can price against, not a surprise you find at tax time.

Your money records get checked before a small surprise becomes a bigger problem.

Upload the paperwork you already receive. Aimee structures the evidence, matches only strong records, and keeps anything uncertain clearly in your review queue. She is not an accountant, bank, or fraud authority.

✓Receipt and supplier-document scanningWhat Aimee doesEmail or upload supported receipts, supplier invoices and other purchase evidence. Aimee extracts the useful details and keeps the original source attached to the record.So you canThe paperwork from the vehicle, inbox and trade counter becomes reviewable work without another night of manual sorting.
✓Bank and card statement matchingWhat Aimee doesUpload supported bank or credit-card statements. Aimee itemises the rows and links a receipt or supplier document only when the amount, merchant and other evidence are strong enough.So you canYou can see what actually supports a cost, while transfers, repayments, credits, duplicates and uncertain rows stay out of the expense column.
✓Supplier-payment mismatch alertsWhat Aimee doesIf a supplier document says $100 but the statement shows $200, Aimee shows the expected amount, observed amount and exact variance, then keeps it unresolved and notifies the owner and authorised responsible person.So you canYou get the chance to question a costly mistake while the payment is still fresh, instead of finding it months later in the books.
✓Unusual transaction reviewWhat Aimee doesAimee can flag unfamiliar merchants, repeated small charges and amount outliers. She can research a sanitised merchant name for context, then asks you to check with your card issuer if you do not recognise it.So you canA transaction that looks out of place is surfaced early with useful context, without pretending to determine fraud, freeze a card or take action in your name.
✓Xero and MYOB accounting mappingWhat Aimee doesMap Aimee's customers, invoices, tax codes, and receipt categories to your connected accounting system before records are synced.So you canYour operating records arrive in the right accounting fields instead of creating another reconciliation job.

Not one generalist - a specialist for every part of your business.

Aimee can run dedicated desks for sales, support, and customer service, and meet customers on whatever channel they reach out through.

✓Specialist desks for sales, support & serviceWhat Aimee doesConfigure dedicated assistants with scoped knowledge, permissions and escalation rules. Verified phone, chat and email routes can select the appropriate enabled desk; unclear intent is clarified or escalated.So you canA specialist can work in its lane without exposing another desk's private tools or promising that an unavailable channel succeeded.
✓Email that answers itselfWhat Aimee doesForward your inbox and the right desk can reply to common enquiries automatically, or draft responses for you to approve and send.So you canYour inbox stops being a second full-time job, and customers get accurate, faster replies.
✓Website chat widgetWhat Aimee doesDrop Aimee onto your website so visitors can ask questions and book without picking up the phone - handed to the right specialist desk just like a call.So you canYou capture the customers who'd rather type than call - day or night - instead of losing them to a contact form.
✓Try her in your browser firstWhat Aimee doesTalk to Aimee right now in the browser and hear exactly how she'll sound to your customers.So you canYou know precisely what you're putting on your phones before a single real call comes in.

You can see what happened and finish setup conversationally.

Aimee keeps you informed, runs the way your trade works, and protects your business.

✓Completed-call summariesWhat Aimee doesAfter a completed call, Aimee records grounded details and can send email plus SMS where the sender is verified and delivery succeeds.So you canFrom the job site, you can see the captured outcome and its delivery state instead of assuming notification.
✓Conversational setupWhat Aimee doesA guided interview learns the essentials one question at a time, saves progress, and walks you through activation and forwarding.So you canYou can get the web helper ready quickly; phone provisioning and external verification remain honest pending steps.
✓Built for your tradeWhat Aimee doesAimee comes tuned for plumbers, electricians, agents, clinics and more - knowing what's urgent and what to ask.So you canShe sounds like she belongs in your industry from call one, not a generic robot.
✓Tenant-isolated data and consent controlsWhat Aimee doesBusiness records and knowledge are tenant-scoped, and commercial-message paths apply suppression and unsubscribe controls.So you canThe product enforces important privacy boundaries; you still remain responsible for lawful configuration and notices.

Start with the calls you miss.

You do not need to adopt every capability to solve the first urgent problem.

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