A dead fridge is a food-spoiling clock. They call the first callback.
When the fridge or freezer fails, there's a literal clock on the food inside. The customer books whoever calls back first. Aimee answers when you can't.
Free to set up in your browser, no card. A US$5 activation starts a 14-day phone trial. During beta, activation is the only charge; standard Solo pricing after beta is US$200 every 30 days for up to 50 bookings. Job summaries use the delivery channels available in your market. Or hear her on our Australian demo line: +61 2 5300 8040. International call charges may apply.
Live phone answering starts only after activation, private-number provisioning, and verified forwarding. Eligible calls must reach Mango while the telephony service is available. Summaries and alerts are confirmed as delivered only when the configured provider accepts them.
An appliance repair answering service answers your calls when you can't — on a bench mid-repair, driving, or after hours — so an urgent job becomes a booking instead of a missed call. Mango Receptionist does it with an AI receptionist named Aimee.
After activation and verified forwarding, she can answer eligible calls routed from your existing number in your business name while service is available, captures the appliance (fridge, freezer, washer, dryer, oven, dishwasher), the brand and model, the fault, whether food is at risk, and the address, then sends you the job. When a fridge dies there's food on the line and the customer books the first repairer who calls back. Aimee's standard Solo price is US$200 every 30 days for up to 50 bookings.
Businesses that respond to a new enquiry within 5 minutes are 21 times more likely to qualify the lead than those who wait 30 minutes. The first pickup usually wins the job.
Source: MIT / InsideSales.com Lead Response Management Study (Dr. James Oldroyd).A defrosting freezer doesn't wait until Thursday.
The freezer's defrosting and there's $300 of meat in it.
The customer needs someone today, not Thursday, and they're watching the food thaw. They call appliance repairers down the list until one answers and can commit. You're at a bench mid-repair with the drill going and the phone across the room.
It rings out. There's no time to leave a message — the clock's ticking on the food — so they book whoever calls back first. The job, and the repeat customer behind it, goes elsewhere before you're finished with the appliance in front of you.
Aimee answers, captures the fault, and sends you the job.
She gets the brand, model, and fault so you arrive with the right part, and flags the food-at-risk jobs.
Can answer around the clock when active
Eligible calls you forward — mid-repair, driving, after hours — can be answered in your business name.
Captures appliance & fault
The appliance, the brand and model, the fault, and the address.
Flags food-at-risk jobs
A dead fridge or freezer with food inside — Aimee marks it urgent and alerts you immediately.
Sends you the job to book
The full summary lands after the call is completed and the delivery provider accepts it, so you call back and turn up with the right part.
Built to integrate, not lock you in: Mango Receptionist exposes an open MCP (Model Context Protocol) endpoint — the same interface AI assistants use — so answer engines and tools can query how it works directly.
What one week of missed calls really costs
Illustrative maths with your own numbers — and each lost customer would have called you again. Aimee's standard Solo price is US$200 every 30 days for up to 50 bookings.
Questions appliance techs actually ask.
How much does an appliance repair answering service cost?
Mango Receptionist's standard Solo price after beta is US$200 every 30 days for up to 50 bookings — no per-call or per-message charges. Setting Aimee up in your browser is free with no card. A one-off US$5 activation turns on phone answering and starts a 14-day phone trial. During beta, that activation is the only charge; standard Solo billing begins after beta.
Does the AI receptionist sound robotic to customers?
Aimee answers in a natural voice and handles the call like a good office manager. Call the demo line on +61 2 5300 8040 and hear her before you put her on your phones.
Can it capture the brand and model so I bring the right part?
Yes. Aimee captures the appliance, the brand and model, and the fault, so you can turn up with the right part instead of making a second trip.
Do I have to change my phone number?
No. You keep your existing number and switch on call forwarding — full, or only when you're busy or don't answer.
Can it handle urgent, food-at-risk calls?
Yes. Aimee flags a dead fridge or freezer with food inside as urgent and submits an urgent alert through your configured channel so you can prioritise it before the food spoils.
Answering services for related work
Put a receptionist on your next missed call.
Set Aimee up free in your browser and hear exactly how she'll answer. Activate phone answering for US$5 when you're ready.