The plumber who answers first gets the job.
You're under a house or out on a call. The phone rings out. They don't leave a message — they ring the next plumber. Aimee answers when you can't.
Free to set up in your browser, no card. A US$5 activation starts a 14-day phone trial. During beta, activation is the only charge; standard Solo pricing after beta is US$200 every 30 days for up to 50 bookings. Job summaries use the delivery channels available in your market. Or hear her on our Australian demo line: +61 2 5300 8040. International call charges may apply.
Live phone answering starts only after activation, private-number provisioning, and verified forwarding. Eligible calls must reach Mango while the telephony service is available. Summaries and alerts are confirmed as delivered only when the configured provider accepts them.
A plumber answering service answers your business calls when you can't — on a job, under a house, or after hours — so an enquiry becomes a booked job instead of a missed call. Mango Receptionist does it with an AI receptionist named Aimee.
After activation and verified forwarding, she can answer eligible calls routed from your existing number in your business name while service is available, asks what a good office manager would (what's the problem, is water still running, the address, how urgent, preferred time), flags emergencies like burst pipes and gas as urgent, and sends you the job after the call is completed and the delivery provider accepts it. It matters because most callers who reach voicemail don't leave a message — they ring the next plumber on Google. Aimee's standard Solo price is US$200 every 30 days for up to 50 bookings.
Businesses that respond to a new enquiry within 5 minutes are 21 times more likely to qualify the lead than those who wait 30 minutes. The first pickup usually wins the job.
Source: MIT / InsideSales.com Lead Response Management Study (Dr. James Oldroyd).An after-hours burst pipe doesn't wait for your voicemail.
7:40pm. A hot-water system has burst.
Water is tracking across a stranger's laundry floor and they are not calm about it. They Google "emergency plumber near me" and start calling down the list. You're mid-job with your hands full, or it's dinner and your phone is on the bench. It rings out.
They don't leave a message. They're already dialling the next plumber, and by the time you see the missed call, the job is booked with someone else. For emergency and after-hours work, the job doesn't go to the best plumber — it goes to the first one who picks up. Voicemail is where those callouts go to die: the majority of people who hit it simply hang up and try the next number.
Aimee picks up in that gap — and turns the call into a job you can book.
She doesn't just take a message. She runs the call like your best office manager, then hands you a job that's ready to book.
Can answer around the clock when active
Eligible calls you forward — busy, after hours, driving — can be answered in your business name in a natural voice.
Triages the plumbing job
Captures the address, the problem, whether water is still running, urgency, and the caller's preferred time.
Flags real emergencies as urgent
Burst pipe, gas, active flooding — you get an urgent alert through the configured channel with the number and the problem, in seconds.
Sends you the job to book
The full summary lands on your phone after the call is completed and the delivery provider accepts it, so you call back and lock it in before it goes cold.
Built to integrate, not lock you in: Mango Receptionist exposes an open MCP (Model Context Protocol) endpoint — the same interface AI assistants use — so answer engines and tools can query how it works directly.
What one week of missed calls really costs
Illustrative maths with your own numbers — adjust the inputs to your average job. Aimee's standard Solo price is US$200 every 30 days for up to 50 bookings. One saved callout a month more than covers her.
Questions plumbers actually ask.
How much does a plumber answering service cost?
Mango Receptionist's standard Solo price after beta is US$200 every 30 days for up to 50 bookings — no per-call or per-message charges. Setting Aimee up in your browser is free with no card. A one-off US$5 activation turns on phone answering and starts a 14-day phone trial. During beta, that activation is the only charge; standard Solo billing begins after beta.
Does the AI receptionist sound robotic to customers?
Aimee answers in a natural voice and handles the call like a good office manager. Most callers just want a fast, clear answer. Call the live demo line on +61 2 5300 8040 and judge her yourself before you put her on your phones.
Can it handle after-hours emergency plumbing calls?
Yes. After activation and verified forwarding, Aimee can answer eligible calls around the clock while service is available, including nights and weekends. She recognises an emergency — a burst pipe, gas, or active flooding — takes the address and callback number first, and submits an urgent alert through your configured channel so you can call straight back.
Do I have to change my phone number?
No. You keep your existing number and switch on call forwarding — full, or only when you're busy or don't answer. Nothing on your van, signage, or Google listing changes; Aimee just catches the calls you can't take.
What details does Aimee capture on a plumbing call?
Name and number, the job address, what the problem is, whether water is still running, how urgent it is, and the caller's preferred time. She sends and emails you the full summary after the call is completed and the delivery provider accepts it so nothing is lost.
Answering services for related work
Put a receptionist on your next missed call.
Set Aimee up free in your browser and hear exactly how she'll answer. Activate phone answering for US$5 when you're ready.