Practical operations guides

Less phone-tag. Better hand-offs. More organised work.

Short, useful systems for service businesses that want to catch the enquiry, coordinate the next step, and stop carrying admin around in their head.

These guides explain the workflow first. Aimee can help run the receptionist and coordination parts once you configure the rules for your business.

After-hours call handling for trades →Set a clear missed-call and urgent-call path without promising what you cannot deliver. Builder project coordination and client updates →Keep trades, clients and change requests moving without pretending that a messy job has a simple answer.

Start with calls

The work is not just answering.

A receptionist protects the top of the funnel. Coordination protects the hand-off after the first conversation. See how Aimee works for service businesses, or go straight to an industry-specific answering-service page for plumbers and electricians.